Privacy Policy — SoulSync Pro

1) Scope

This Privacy Policy describes how SoulSync Pro (the “App”, “we”, “our”, or “us”) may collect, use, disclose, and safeguard personal data when you access or use the App, our websites, and related services (collectively, the “Services”). This Policy applies worldwide and is intended to satisfy disclosure requirements under laws such as the GDPR, UK GDPR, CCPA/CPRA, and similar laws. Where these laws grant additional rights, we honor them as described below.

2) Personal Data We May Collect

• Account & Contact Data — first name, last name, email ID, profile details (user ID), authentication identifiers, country of residence and date of birth.
• Transactions — purchase history, product IDs, receipts and transaction identifiers from the App Store/Play and subscription platforms (e.g., RevenueCat). We do not process full card numbers.
• User Content — messages/chats, notes/reflections and preferences. You control what you submit.
• Usage & Device Data — app interactions, diagnostic events, crash logs, device/OS information and time zone.
• Support Communications — emails or messages sent to support.
• Inferences — limited inferences we or our processors may derive from your activity to personalize or improve the Services (e.g., feature recommendations). Where required, we obtain consent.

3) Sources

We collect data directly from you, automatically via your device and our Services, and from third parties such as sign‑in providers, app stores, analytics providers, fraud‑prevention partners, and subscription processors.

4) How We Use Personal Data

• Provide, operate, secure, and troubleshoot the Services.
• Process transactions, subscriptions, and entitlements, and provide customer support.
• Enable AI functionality (e.g., generating responses to your messages/chats/prompts/inputs) using service providers acting as our processors.
• Personalize features, remember preferences, and improve continuity.
• Monitor for abuse, protect against fraud and security incidents, and enforce our terms and policies.
• Analyze usage to improve performance and develop new features.
• Comply with legal obligations and respond to lawful requests.
• Send you service and policy communications; where permitted, send product updates or promotional communications (you may opt‑out).

Legal bases (EEA/UK): contract performance, legitimate interests (e.g., security, analytics), consent (e.g., certain device permissions or marketing), and legal obligation.

5) Sharing & Disclosure

We may share personal data as follows:

• Service Providers/Processors who process data on our behalf under contractual restrictions, including cloud hosting and infrastructure (e.g., Google Firebase), subscription and receipt validation (RevenueCat; Apple/Google), analytics/diagnostics, and AI model providers (e.g., OpenAI) that transform prompts into outputs.
• Affiliates and corporate transactions (e.g., merger, acquisition, or asset sale).
• Legal and safety — to comply with law, protect rights, prevent fraud/abuse, or respond to lawful requests.
• With your direction — when you ask us to share or make content available.
• Aggregated or de‑identified data that cannot reasonably be used to identify you.

We do not knowingly sell personal information as “sell” is defined under certain privacy laws. If we later engage in activities considered a “sale” or “sharing” for cross‑context behavioral advertising, we will provide required notices and opt‑out mechanisms in accordance with applicable law.

6) International Transfers

We may transfer and process data outside your country of residence (including the United States). Where required, we use appropriate safeguards such as Standard Contractual Clauses and supplementary measures.

7) Retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context; we also consider user settings (e.g., chat deletion) and legal/accounting requirements.

8) Security

We use administrative, technical, and physical safeguards to protect personal data, including encryption in transit and at rest where appropriate. No method of transmission or storage is completely secure.

9) Your Rights & Choices

• Access, correct, or delete certain data via in‑app Settings or by contacting us.
• Export your data or request account deletion.
• Manage device permissions for camera, microphone, photos, and location.
• Opt‑out of marketing communications.
• EEA/UK: rights to object or restrict processing, data portability, and to withdraw consent at any time.
• US State rights (e.g., CA, CO, CT, VA, UT): rights to know/access, delete, correct, opt‑out of sale/share/targeted advertising, and to appeal certain decisions. To exercise, contact us as below.
• You may lodge a complaint with a supervisory authority if you believe we have infringed your rights.

10) Children

The Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to request deletion.

11) Third‑Party Services and Links

The Services may contain links to third‑party sites or integrate third‑party SDKs. Their privacy practices are governed by their own policies.

12) Automated Decision‑Making

We do not engage in decision‑making that produces legal or similarly significant effects solely based on automated processing without human involvement. If we later introduce such features, we will provide required notices and choices.

13) End User License Agreement (EULA) Reference

By downloading or using SoulSync, you agree that your use of the app is also governed by our Terms of Use (End User License Agreement). These Terms outline user rights, permitted uses, restrictions, disclaimers of liability, and dispute resolution procedures.

• You must use the app in compliance with all applicable laws.
• You may not misuse or interfere with the app’s normal operation, reverse engineer it, or use it for unlawful purposes.
• We reserve the right to suspend or terminate accounts that violate our Terms.
• The app and all related intellectual property remain the property of Quantum Edge Consulting.

For the full Terms of Use (EULA), please visit: https://soulsyncpro.com/eula.html

14) Contact

Email: legal@soulsyncpro.com

15) Changes

We may update this Policy from time to time. We will revise the "Effective date" and/or "Last Updated On", where required, provide additional notice.

16) Regional Disclosures

California Notice (CCPA/CPRA)

We collect the following categories of personal information as defined by the CCPA: identifiers; customer records; commercial information; internet/usage information; geolocation (approximate); inferences; and audio/visual content you submit. We use and disclose this information for the purposes described above. We do not knowingly sell or share personal information as those terms are defined by the CCPA. California residents may exercise rights to access, delete, correct, and opt‑out of sale/share by contacting us.

EEA/UK Representative and DPO

Data Protection Officer/Representative: Akshay Trivedi